I ordered 40 photos in 4x6 size. The final bill was $3.60, and I had to wait until checkout to see the shipping price. The shipping was called "Expedited Priority Mail Shipping" and cost $8.00. Although the shipping price was high, I ordered anyway. I never received...
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ID
#1447660 Review #1447660 is a subjective opinion of poster.
Product
Winkflash Account

Winkflash Account Review

I was a huge fan of Winkflash, uploaded ALL of my pictures there and now I can't access them... Years worth of photos just gone... I have used them for years for photo storage... I loved ordering photos from them and the photo ok's are amazing. But the service is pointless if it randomly deletes your account and photos...
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ID
#886892 Review #886892 is a subjective opinion of poster.
Location
Bakersfield, California
Product
Winkflash Account
Reason of review
Poor customer service
2.2
Details
Since Winkflash changed ownersip it is far from what it was. Soo sad. I have had lost orders. All my photos were lost. The postage rates are awful. The only thing i have done now is 4x6 prints becuse they ship for free. Anything else as enlargements collages etc...
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1 comment
Kelisha
#1092215

They also cannot be contacted by phone. Lose orders and cancel orders.

I have had big orders lost in tube mail. Last order took 6 weeks to arrive. Winkflash needs to have a phone number where they can be contacted. Costumer service is awful.

As you saypostage rates are ridiculous.

Picture quality isn't the same anymore. Old site was much easier to use as well.

ID
#767894 Review #767894 is a subjective opinion of poster.
Location
Payson, Utah
Product
Winkflash Account
Reason of review
Poor customer service

WinkFlash - Lost years of pictures as well

I've had a Winkflash account for years, I went to log in last week and was unable. After trying several times my email address wasn't recognized. I finally emailed customer serverice, who responded that the company just closed down over night last August, I never received any notification. How could a company close down & another operation get to reopen with same name and logo's. There was no notification to the consumer's. Somebody should be held liable. We had 1000's of picture on this site. All our family memories just gone, my wife and I are devasted. There should be some way to hold them liable to all the harm that has been caused.
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3 comments
Anonymous
#1289030

I am soo upset. I too have lost all the pictures from my son being born and the first few years of his life.

I can't believe they did this!! Those are photos he/we will never get to see again! I back everything up now.

This should not have happened!! I can't believe there is no way to retrieve them!!

Anonymous
#1089859

Did you ever get a response? I have years of photos that may be gone as well.All of my childrens newborn photos. Im freaking out!!!

Anonymous
#1111207
@PissedConsumer1089859

Someone needs to call media.

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ID
#755876 Review #755876 is a subjective opinion of poster.
Location
Mount Vernon, New York
Product
Winkflash Account
Cons
  • No warning
  • Disappearance of my photos
  • Lying about no server access
Reason of review
Poor customer service
I unsuccessfully tried to log in to my account today when Winkflash customer service brought up to my attention that the site was transferred to a new platform. Old projects were not available anymore. No prior notice about upcoming changes was issued to the...
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2 comments
Anonymous
#1309421

I also lost years of photos. I always suggested to folks to upload your photos so that they would always be safe there just in case something happens to the originals.

Ha! Poor advice.

Also, Winkflash did not offer any credits (which wouldn't bring back the pics I lost) to appease my anger and prevent the loss of a consumer.

Just an FYI, you've lost is a person who, as of May, has over 11,000+ pictures uploaded into Snapfish, not to mention how ever many there are on Shutterfly. All of those could've have been uploaded to your company.

Sa la vie.

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ID
#578627 Review #578627 is a subjective opinion of poster.
Location
Tula, Tula
Product
Winkflash Account
Preferred solution
Let the company propose a solution

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