Not resolved
1.5
Details
Customer service
Diversity of Products or Services
Staff
Website
0 comments

I have used winkflash for about 8 years, but am so disgusted with the total, disregard for customer service and turtle-slow, user unfriendly website, I am ready to go to another photo developing service. Last week I uploaded and ordered pictures from July to December.

When done, I had 445 photos in my cart. It took FOREVER! Since I prefer to not use credit cards, I opted for the Pay Pal option which was even slower, and didn't work. I emailed customer service and received a standard, unhelpful reply to us a credit card or empty the cart and start over.

To add insult to injury, shipping was $50+. I used my credit card but will be checking out Snapfish, Tiny Prints, persnickety prints, and others tomorrow to see which is the better option, and begin uploading January.

Reason of review: Poor service and processing difficulty.

Preferred solution: Price reduction.

I liked: Variety of photo sizes.

I didn't like: Lack of interest in helping a customer, Shipping cost, User unfriendly website, Website speed, Bait and switchprice reduction for higher shipping.

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