WinkFlash
Reviews and Complaints
www.winkflash.com
Anonymous
Anderson, California
Can't Reach Winkflash
I submitted an order on 8/21/14. I received an order number and my MasterCard was charged for the cost of the prints on 8/23/14. On 8/28/14 I emailed customer service because the status of my order was still "printing". No response. I tried calling them on 8/29/14. I got a busy signal all day long. I tried again on 9/2/14 and was caller number 8 for 1/2 hour. I tried again later in the day and moved from caller number 12 to caller number 7 in 2 hours. I finally got fiscouraged and hung up. If I get no response by the end of the week I will ask MasterCard to dispute the charge. I've sent many orders through in the past without a problem. They offered a reasonable way to develop your prints. Hope they're not bankrupt.
Loss:
$15
Reason of review:
Poor customer service
Preferred solution: Deliver product or service ordered
1 comment
Anonymous
Elk Grove Village, Illinois
Is Winkflash out of business again 12-10-14?
Winkflash has not replied to my email from 5 days ago, nor the second one I sent yesterday. Their automated response says that they will reply in 48 hours, Monday through Friday. My order placed on Nov. 22 has not shipped. Their website says it is in production. There is no phone number on their website. The only option is to email them. My credit card has been charged. I had the same problem with them back in August. Finally I gave up and had the pictures printed elsewhere. Supposedly they were back in business recently. Is Winkflash out of business again?
Reason of review:
Problem with delivery
Preferred solution: Deliver product or service ordered
1 comment
Anonymous
Kenai, Alaska
Getting my pictures back
I have several family pictures saved on Winkflash. How do I get them back now that you Winkflash is out of business. Please let me know I am sorry that you Winkflash is out of business, I do not understand why. I sure did enjoy the business and ordered several pictures from you. Lots of these pictures are from my family and kids from a very young age. I am willing to pay to get those pictures back. So please make contact with me. I do not have a problem paying for the pictures to come via a CD garciajl88@***.com Jackie Garcia
Reason of review:
No contact made by WinkFlash
Preferred solution: Please make contact with me so I can get my pictures back via a CD
7 comments
Anonymous
Roma, Texas
Horrible Customer Service
I made an order on 08.22.14 but my order status has been "printing" for the last three weeks. I called to cancel order as I had to go with another company to meet my deadline, but a busy signal is all I've been getting, no matter what time of day I call. How odd that they are not answering their calls. I'm perplexed. This has never happened to me before, but one time is enough for me not to trust them again. I've sent countless emails without results. I am so disappointed and frustrated. Even more upset that they have no explanation on their website as to what is going on.
Loss:
$150
Reason of review:
Problem with delivery
Preferred solution: Full refund
2 comments
Anonymous
Prints Review
I recently ordered a few prints and for the past 3 weeks the status of the order is printing.. I sent them a email but no responce
Barbara M Tcz
Natick, Massachusetts
WINKFLASH horrible customer service ruined order
Winkflash's website did not work correctly. Order arrived incorrectly printed. I called them and got rude and ignorant customer service. Despite what I was told, my order never reprinted. Then they just cancelled it without telling me. Horrible! I called and tried to explain but a discourteous rep cut me off. They have had compaints but she's still there. That tells you what they think of their customers. If you value your photos, do not use Winkflash! Read ":E-Pinions".. also negative comments about Winkflash. There are many other excellent services. You don't have to tolerate this!
3 comments
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Website NOW says they stopped taking orders effective 8/25. also says if you were charged but your order didn't ship they are getting the refunds made.
So sad. I guess their prices were tooooo low :( Hope you didn't lose a ton of work, I know I did!!