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New Reviewer

Winkflash lost over 400 of my pictures!!!!!!!!!

I just discovered they lost all of the pictures we took of my daughter's first few years of life. I think we have some of them printed but everything else is irretrievably lost. I'm devastated. We'd had pics backed up on both a computer (that got infected with...
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ID
#794860 Review #794860 is a subjective opinion of poster.
Location
League City, Texas
Cons
  • That they were not reliable and lost all of my photos
  • Customer service
  • Disappearance of my photos
Reason of review
Lost over 400 pictures when first owners suddenly (and quietly) went bankrupt, without warning customers that ALL customers' pics were being trashed!!
Preferred solution
Let the company propose a solution

Photo Printing Review

Same here I lost over 10yrs of pictures and I didn't have them saved anywhere else, so disappointed@
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ID
#653990 Review #653990 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Poor customer service
New Reviewer

Winkflash lying and cheating customers out of their pictures

Winkflash's new owners claimed for months that they had all our photos, but they were transferring them over to the new website. After inquiring multiple times, I was assured they were still there. Then suddenly? I received an email claiming that they were so sorry, but despite saving hundreds of thousands of photos, some were lost, and they no longer have access to the servers. How do you purchase a company and then lose the servers? Data doesn't simply disappear, it can be recovered. Only it costs time and money, clearly something Winkflash isn't interested in investing in. How do you screw over thousands of customers who relied on your services without warning about backing up their photos, etc.? Do the right thing Winkflash. Get our pictures back.
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ID
#634374 Review #634374 is a subjective opinion of poster.
Location
California, United States
Cons
  • Lying about no server access
  • Lying about missing photos
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered
New Reviewer

Time for a class action suit?

Update by user Mar 30, 2015

So the management of the new company finally came clean and admitted my pictures are gone forever! For those wishing to be included in an attempt to hold this company liable, please friend me on Facebook or LinkedIn, then send me your full contact information to...

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39 comments
#1790881

They lost over 10,000 photos of mine and years of memories. If they took over or bought from previous owner why did they not care to let us account holders know and keep the past memories safe?

Any money cannot replace lost memories.

Marriage, birth of babies etc...I am so devastated. It's like a bad dream.

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ID
#569765 Review #569765 is a subjective opinion of poster.
Location
Ypsilanti, Michigan
Pros
  • Old site and experience
Cons
  • Smoke and mirrors
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Cannot get in contact with Winkflash

I have been on hold with Winkflash now for over 6 hours, and have been next in line for over two hours. We completed two very long detailed photo books with lots of narrative, tried to purchase them, got a price, but could not get a link to insert credit card number...
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37 comments
#1621157

Respond if you are interested in a low suit action the more the flashier

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ID
#527419 Review #527419 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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