Show reviews that mention
photos pictures business customer service customer website service order prints week
Filter review
Most helpful review
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Bad picture collage

4.3
Details
WinkFlash - Bad picture collage
WinkFlash - Bad picture collage
I received a Mother's day gift with picture of my children with their heads cut off. As a company why would you not get a hold of the consumer and question if the picture was cut off? My kids were very upset and I'm wondering if it can be exchanged for one that doesn't have their heads cut off?!

User's recommendation: Replace it 28002181.

View full review
ID
#1915944 Review #1915944 is a subjective opinion of poster.
Pros
  • Good product at a cheap price
Cons
  • Proper positioning of picture
Loss
$69
Preferred solution
Deliver product or service ordered
I ordered 40 photos in 4x6 size. The final bill was $3.60, and I had to wait until checkout to see the shipping price. The shipping was called "Expedited Priority Mail Shipping" and cost $8.00. Although the shipping price was high, I ordered anyway. I never received...
View full review
ID
#1447660 Review #1447660 is a subjective opinion of poster.
Product
Winkflash Account

10 years of photos disappeared

3.3
Details
Winkflash lost ten years of my photos. It's taught me a lesson about detachment .... but wow, I really was let down by the company...10 years....multiple military deployments...photos of my children. Ugh.
View full review
ID
#1205507 Review #1205507 is a subjective opinion of poster.

Short Review on October 06, 2016

Every time i order never get all my pics and still charge for the ones i fidnt get.now i order 3 diff times took money off card no pic at all.realy up set eather they just slow
View full review
ID
#932208 Review #932208 is a subjective opinion of poster.
Location
Ishpeming, Michigan
Reason of review
Order processing issue

Winkflash Account Review

I was a huge fan of Winkflash, uploaded ALL of my pictures there and now I can't access them... Years worth of photos just gone... I have used them for years for photo storage... I loved ordering photos from them and the photo ok's are amazing. But the service is pointless if it randomly deletes your account and photos...
View full review
ID
#886892 Review #886892 is a subjective opinion of poster.
Location
Bakersfield, California
Product
Winkflash Account
Reason of review
Poor customer service

Winkflash lost a decade's worth of photos

Winkflash's original owner bailed and a new owner stepped in to take things over but the original owner only gave the new owner a short time to download pictures before they took the servers down completely and people like myself have to suffer because I used them as my main repository of photos for a decade and as irony would have it I had a main photo storage drive fail right before I found out about Winkflash's demise and new owner. While I'm understanding - the new owner could not help what the original owner did to people like myself that have 100% lost photos that can't be recovered - I won't do business with the new Winkflash because of my fears now. Lesson: If you're not backing up 100% of your photos in multiple locations, eventually - you're going to lose them. Period.
View full review
1 comment
Machele
#1122597

You found out the hard way about backing up important info. Good advice.

ID
#803635 Review #803635 is a subjective opinion of poster.
Location
Mesa, Arizona

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer check out our Blog article

Here is what they told me..We would first like to offer our sincere apologies. As you may know, in August 2014 the previous Winkflash owners shut down their website and went suddenly out of business. Overnight their entire operation was completely down and there was no...
View full review
ID
#800690 Review #800690 is a subjective opinion of poster.
Location
West Bend, Wisconsin
2.3
Details
This is the first review I have ever written, but feel compelled to write it down because of winkflash's poor customer service. I made a picture book that took me hours to make since I needed a chinese friend to help me write notes in Chinese. We got it done and...
View full review
ID
#797561 Review #797561 is a subjective opinion of poster.
Location
Overland Park, Kansas
Reason of review
Poor customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.0
Details
I just discovered they lost all of the pictures we took of my daughter's first few years of life. I think we have some of them printed but everything else is irretrievably lost. I'm devastated. We'd had pics backed up on both a computer (that got infected with...
View full review
ID
#794860 Review #794860 is a subjective opinion of poster.
Location
League City, Texas
Cons
  • That they were not reliable and lost all of my photos
  • Disappearance of my photos
  • Customer service
Reason of review
Lost over 400 pictures when first owners suddenly (and quietly) went bankrupt, without warning customers that ALL customers' pics were being trashed!!
Preferred solution
Let the company propose a solution
1.7
Details
I have used winkflash for about 8 years, but am so disgusted with the total, disregard for customer service and turtle-slow, user unfriendly website, I am ready to go to another photo developing service. Last week I uploaded and ordered pictures from July to December....
View full review
ID
#788455 Review #788455 is a subjective opinion of poster.
Location
New Britain, Connecticut
Pros
  • Variety of photo sizes
Cons
  • Bait and switchprice reduction for higher shipping
  • Lack of interest in helping a customer
  • Website speed
Reason of review
Poor service and processing difficulty
Preferred solution
Price reduction

Compare Companies

WinkFlash
WinkFlash
31 reviews
2.3
VS
Snapfish
Snapfish
255 reviews
1.8
Compare WinkFlash vs Snapfish
2.2
Details
Since Winkflash changed ownersip it is far from what it was. Soo sad. I have had lost orders. All my photos were lost. The postage rates are awful. The only thing i have done now is 4x6 prints becuse they ship for free. Anything else as enlargements collages etc...
View full review
1 comment
Kelisha
#1092215

They also cannot be contacted by phone. Lose orders and cancel orders.

I have had big orders lost in tube mail. Last order took 6 weeks to arrive. Winkflash needs to have a phone number where they can be contacted. Costumer service is awful.

As you saypostage rates are ridiculous.

Picture quality isn't the same anymore. Old site was much easier to use as well.

ID
#767894 Review #767894 is a subjective opinion of poster.
Location
Payson, Utah
Product
Winkflash Account
Reason of review
Poor customer service

Lost years of pictures as well

I've had a Winkflash account for years, I went to log in last week and was unable. After trying several times my email address wasn't recognized. I finally emailed customer serverice, who responded that the company just closed down over night last August, I never received any notification. How could a company close down & another operation get to reopen with same name and logo's. There was no notification to the consumer's. Somebody should be held liable. We had 1000's of picture on this site. All our family memories just gone, my wife and I are devasted. There should be some way to hold them liable to all the harm that has been caused.
View full review
3 comments
Anonymous
#1289030

I am soo upset. I too have lost all the pictures from my son being born and the first few years of his life.

I can't believe they did this!! Those are photos he/we will never get to see again! I back everything up now.

This should not have happened!! I can't believe there is no way to retrieve them!!

Anonymous
#1089859

Did you ever get a response? I have years of photos that may be gone as well.All of my childrens newborn photos. Im freaking out!!!

Anonymous
#1111207
@PissedConsumer1089859

Someone needs to call media.

View more comments (2)
ID
#755876 Review #755876 is a subjective opinion of poster.
Location
Mount Vernon, New York
Product
Winkflash Account
Cons
  • No warning
  • Disappearance of my photos
  • Lying about no server access
Reason of review
Poor customer service

Winkflash Website Review

The website isn't working and I need to use my groupon! It's a Christmas present for my mom :(
View full review
ID
#751558 Review #751558 is a subjective opinion of poster.
Location
Austin, Texas
Reason of review
Damaged or defective
2.0
Details
Experience with Winkflash NEW Winkflash!- in a word DON'T! It is NOTHING like the old winkflash!! Their website is just not great, and that's when it works. It is is riddled with issues for large orders!! (At least on IE and Chrome - you know the two most popular...
View full review
ID
#701989 Review #701989 is a subjective opinion of poster.
Location
Naperville, Illinois
Cons
  • Customer service
  • Unusable website
  • Shipping costs
Reason of review
Poor customer service
Loss
$35
Preferred solution
Price reduction

Photo Printing Review

1.0
Details
Same here I lost over 10yrs of pictures and I didn't have them saved anywhere else, so disappointed@
View full review
ID
#653990 Review #653990 is a subjective opinion of poster.
Location
Los Angeles, California
Reason of review
Poor customer service

Winkflash lying and cheating customers out of their pictures

1.0
Details
Winkflash's new owners claimed for months that they had all our photos, but they were transferring them over to the new website. After inquiring multiple times, I was assured they were still there. Then suddenly? I received an email claiming that they were so sorry, but despite saving hundreds of thousands of photos, some were lost, and they no longer have access to the servers. How do you purchase a company and then lose the servers? Data doesn't simply disappear, it can be recovered. Only it costs time and money, clearly something Winkflash isn't interested in investing in. How do you screw over thousands of customers who relied on your services without warning about backing up their photos, etc.? Do the right thing Winkflash. Get our pictures back.
View full review
ID
#634374 Review #634374 is a subjective opinion of poster.
Location
California, United States
Cons
  • Lying about missing photos
  • Lying about no server access
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Deliver product or service ordered