Kathy S Lqr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Never received my order

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WinkFlash - Never received my order
Updated by user Jan 13, 2024

I’ve received nothing from winkflash

Original review Jan 13, 2024
I have been a customer for years, but ordered a t shirt with photos on it 6 weeks ago, never got it, have emailed twice. Checked my bank they received my payment but no order received! No response, its unacceptable, will not order again, they lost a longtime customer,
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Loss:
$30
Pros:
  • I like the ease in ordering
Cons:
  • I have had three times missing orders

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Millington, Tennessee

Need refund

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Never received my order and cannot get in touch with anyone for a refund. If I could give negative reviews I would. I ordered pictures for Christmas gifts on December 1st. Never received pictures. No one from customer service will help me. No response. No refund. DO NOT USE WINKFLASH. I know mail is out of their hands, but a response is not after 6 submitted tickets.
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User's recommendation: No!!!!!

Anonymous
map-marker Pensacola, Florida

Question about adding photo to the back of my cards

No complaints, you guys are great! I just have a question about creating my cards. My "Signature" cards have a full photo on the front, blank on the inside, and a small related photo on the back with my name. I cannot find a way to get a photo on the back. It doesn't give me that choice now.
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Doreen M Sym

Question and complaint about photo book

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I cannot get in touch with anyone, The photo book I ordered is all distorted. Not one photo is clear and when I put in the order nothing was mentioned. Very Poor customer service!!
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Preferred solution: A new clearer book with different options on current photos

User's recommendation: I cannot contact customer service

Anonymous
map-marker Farmingdale, New York

My photos came bent and couldnt get in touch with any onr

I ordered photos from our daughter's wedding and they came bent and I've tried to call the customer service number to no avail. I''ll never order from them agaiD
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User's recommendation: Not good customer service at all

Louis G Zrw

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Verified Reviewer
| map-marker Nutley, New Jersey

Pictures

You guys went out of business and you lost all my baby pictures of my children I want to know whats going to be done about it Ill be compensated for it
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Preferred solution: Let the company propose a solution

Heather B Vos

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Bad picture collage

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WinkFlash - Bad picture collage
WinkFlash - Bad picture collage - Image 2
I received a Mother's day gift with picture of my children with their heads cut off. As a company why would you not get a hold of the consumer and question if the picture was cut off? My kids were very upset and I'm wondering if it can be exchanged for one that doesn't have their heads cut off?!
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Loss:
$69
Pros:
  • Good product at a cheap price
Cons:
  • Proper positioning of picture

Preferred solution: Deliver product or service ordered

User's recommendation: Replace it 2800****

Anonymous

Do Not Recommend

I ordered 40 photos in 4x6 size. The final bill was $3.60, and I had to wait until checkout to see the shipping price.

The shipping was called "Expedited Priority Mail Shipping" and cost $8.00. Although the shipping price was high, I ordered anyway. I never received tracking info or a notification of shipment. However, my item arrived in the mail about 5 business days later in a thin white envelope with 5 USPS forever stamps on it.

This means they spent less than $3.00 to ship the item, and it was not expedited. I got ripped off on the shipping price and feel that the company was not honest about shipping.

I would not recommend buying from this company. $8.00 dollars for slow shipping was outrageous, not to mention that the photos would have been ruined if the envelope got wet by rain or other weather.

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Anonymous

10 years of photos disappeared

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Winkflash lost ten years of my photos. It's taught me a lesson about detachment .... but wow, I really was let down by the company...10 years....multiple military deployments...photos of my children. Ugh.
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Anonymous
map-marker Ishpeming, Michigan

Short Review on October&nbs-04:00;06,&nbs-04:00;2016

Every time i order never get all my pics and still charge for the ones i fidnt get.now i order 3 diff times took money off card no pic at all.realy up set eather they just slow
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Reason of review:
Order processing issue
Anonymous
map-marker Bakersfield, California

Winkflash Account Review

I was a huge fan of Winkflash, uploaded ALL of my pictures there and now I can't access them... Years worth of photos just gone... I have used them for years for photo storage... I loved ordering photos from them and the photo ok's are amazing. But the service is pointless if it randomly deletes your account and photos...
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Reason of review:
Poor customer service
Malikhi Alj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker League City, Texas

Winkflash lost over 400 of my pictures!!!!!!!!!

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I just discovered they lost all of the pictures we took of my daughter's first few years of life. I think we have some of them printed but everything else is irretrievably lost.

I'm devastated. We'd had pics backed up on both a computer (that got infected with malware that damaged many pic files a few years ago) and a separate back up drive that was corrupted about a year ago... so no more back ups. I went to Winkflash, hoping I could download a few photos from there, and was told "sorry, your pictures were all lost when the old owners went bankrupt...

how about store credit for Winkflash?" I don't understand why I received no notification that this website was going out of business so I could secure my photos.

And I remember first calling them, before ever uploading my pics about 10 years ago, and the customer service rep telling me that "for sure, the company would be in touch with me if they were to ever go out of business so you can retrieve your pictures..." Yeah right!! I'm so mad.

View full review
Cons:
  • Customer service
  • Disappearance of my photos
  • That they were not reliable and lost all of my photos
Reason of review:
Lost over 400 pictures when first owners suddenly (and quietly) went bankrupt, without warning customers that ALL customers' pics were being trashed!!

Preferred solution: Let the company propose a solution

Artist Vnw
map-marker New Britain, Connecticut

Service has gone down while prices have gone up; ready to change services

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I have used winkflash for about 8 years, but am so disgusted with the total, disregard for customer service and turtle-slow, user unfriendly website, I am ready to go to another photo developing service. Last week I uploaded and ordered pictures from July to December.

When done, I had 445 photos in my cart. It took FOREVER! Since I prefer to not use credit cards, I opted for the Pay Pal option which was even slower, and didn't work. I emailed customer service and received a standard, unhelpful reply to us a credit card or empty the cart and start over.

To add insult to injury, shipping was $50+. I used my credit card but will be checking out Snapfish, Tiny Prints, persnickety prints, and others tomorrow to see which is the better option, and begin uploading January.

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Pros:
  • Variety of photo sizes
Cons:
  • Lack of interest in helping a customer
  • Bait and switchprice reduction for higher shipping
  • Website speed
Reason of review:
Poor service and processing difficulty

Preferred solution: Price reduction

Anonymous
map-marker Overland Park, Kansas

Very Poor Customer Service

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This is the first review I have ever written, but feel compelled to write it down because of

winkflash's poor customer service. I made a picture book that took me hours to make since I needed a chinese friend to help me write notes in Chinese.

We got it done and sent it off to get it printed. I received it within a week and it was incomplete. I email them(there is no number to call!) and told them about what had happened and asked if they could reprint it and sent it for me. Instead of doing that, they told me to remake it and then they would reprint it and sent it to me free of charge.

It took hours to make! I again, got together with my friend and made the whole book and sent it off asking if they could send it overnight since I was going to send it with a friend to China. I never heard back until the day it was supposed to arrive at my house saying that unfortunately they couldn't do that and offered me a $35 dollar coupon instead or they can still send me the book. I felt like they could have done a much better job fixing their mistakes and helping me out!

I have never had to deal with their customer service before and have never had other issues with their orders in the past.

Lidia Brodine

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Reason of review:
Poor customer service
Montina Dyw
map-marker Mesa, Arizona

Winkflash lost a decade's worth of photos

Winkflash's original owner bailed and a new owner stepped in to take things over but the original owner only gave the new owner a short time to download pictures before they took the servers down completely and people like myself have to suffer because I used them as my main repository of photos for a decade and as irony would have it I had a main photo storage drive fail right before I found out about Winkflash's demise and new owner. While I'm understanding - the new owner could not help what the original owner did to people like myself that have 100% lost photos that can't be recovered - I won't do business with the new Winkflash because of my fears now. Lesson: If you're not backing up 100% of your photos in multiple locations, eventually - you're going to lose them. Period.
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1 comment
Machele Imf

You found out the hard way about backing up important info. Good advice.

Anonymous

Cannot get in contact with Winkflash

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I have been on hold with Winkflash now for over 6 hours, and have been next in line for over two hours. We completed two very long detailed photo books with lots of narrative, tried to purchase them, got a price, but could not get a link to insert credit card number to buy them. I have received nothing but busy signals when I have been trying to call Winkflash since Monday morning. It is now Friday afternoon. I called a neighboring business who has been getting many calls like mine. They, like me, suspect Winkflash may be going out of business. Although I am still on hold and started out as number 4, I am now next in line. I suspect that no one is there, and each next in line person finally dropped off after no one answered the phone, and the succeeding person was moved up. My persistence has only resulted in my spending now 6 hours on hold. Unfortunately, there is no way to recover all the work that has gone into the photo books we created on Winkflash. If only Winkflash would announce that they have gone out of business.

I have emailed them each day this week, and have never received a response.

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Preferred solution: Let the company propose a solution

37 comments
Guest

Respond if you are interested in a low suit action the more the flashier

Guest

What phone number are you all calling? I don't see any phone number listed on their website.

I had THOUSANDS of photos in my Winkflash account and now there is only 1 folder with 300 photos in it.

I've gone through the 4 stages of grief over this for the past year! I agree with the rest of the reviewers on here, there must be something that can be done legally and I'm still holding onto a tiny, tiny strand of hope that my photos are out there somewhere on some server...

Guest

I have left messages for them on facebook and cannot log into my account and looks like my pictures are among the missing...what is going on over there?

Guest

Winkflash printed our daughter's high school announcement with a blue dot on her teeth. Days later, they responded and sent new ones.

The top six were fine, but the other 194 have a blue dot.

It sucks that I can't call them to get them to rush the order. My daughter's graduation is looming.

Guest

Is this still the computer age? Why does Winkflash keep saying they are working 24/7 to recover out photos and yet it has been months since the new ownership.

I spent many hours storing a lifetime of photos on their service with the promise that we would have access "forever"...To the responder who asks if we've heard of a hard drive, apparently that responder has been fortunate to never have had a hard drive fail. We were all told that we were safe from hard drive failure by storing our pictures on Winkflash!!!

Guest
reply icon Replying to comment of Guest-965687

I have also lost all my photos, thousands !

I called, I emailed and nothing.

I put a complaint in the BBB and Winkflashes response that I am "inactivate customer' !

The photo have to be on a server somewhere.

I say we get lawyers!

This is my children's whole life's, all their memories !

Guest

Hello there,

Does anyone know if the original owners of Winkflash notified their customers that they were going out of business? My family did not receive anything and we are wondering if we missed a big notification.

Also, for those of you who are legally savvy -- is there any liability here at all? Seriously, I wonder just how many people have been affected by all of this? We were completely unaware that this could happen and wonder is others are in this position.

And yes, I have heard of a hard drive, just thought that Winkflash was secure! Live & learn!  I just can't seem to grasp the fact "yet" that all these photos and family memories can not still be retrieved.

Guest

I was a little upset when I found out that Winkflash lost my photos. I had spent a lot of time uploading all of them and I really did not want to do so again.

I am happy that Winkflash is back, just a little disappointed that my photos are no longer available.

I am however a bit surprised in reading these angry reviews that so many people have relied on a FREE web service to store their photos. Has any one ever heard of a hard drive?

My photos are very important to me, and yes, although I have to upload them again, which is not the most convenient thing in the world to do, I do however still have my photos backed up on an external hard drive.

Please Winkflash, save my photos and save me some time!

Guest
reply icon Replying to comment of Guest-948622

i have tried for over 2 months to just get a RESPONSE from Winkflash. NOPE.

They refuse to handle any customer service duties. I have hundreds of pictures of my 4 kids, my loved ones, etc and cannot access any of them. Winkflash has now blocked me so that they do not receive any of my messages on Facebook or via email anymore.

They are the worst company in the world and I am thoroughly pissed. I want to file a lawsuit against them and file a formal complaint with the BBB about them.

Guest
reply icon Replying to comment of Guest-956549

Wow, that does not sound nice at all. If that were to happen to me, I would just upload my photos to another service if I needed to order prints or something else. Why don't you just use another service for printing?

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