WinkFlash Reviews | winkflash.com @ PissedConsumer

Anonymous

Guest-4292904

Pensacola, Florida

Question about adding photo to the back of my cards

Jan 13, 2023

No complaints, you guys are great! I just have a question about creating my cards. My "Signature" cards have a full photo on the front, blank on the inside, and a small related photo on the back with my name. I cannot find a way to get a photo on the back. It doesn't give me that choice now.

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Anonymous

Guest-4249519

Millington, Tennessee

Need refund

Dec 27, 2022

1.0

Never received my order and cannot get in touch with anyone for a refund. If I could give negative reviews I would. I ordered pictures for Christmas gifts on December 1st. Never received pictures. No one from customer service will help me. No response. No refund. DO NOT USE WINKFLASH. I know mail is out of their hands, but a response is not after 6 submitted tickets.

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User's recommendation: No!!!!!

Doreen M Sym

Question and complaint about photo book

Oct 31, 2022

1.0

I cannot get in touch with anyone, The photo book I ordered is all distorted. Not one photo is clear and when I put in the order nothing was mentioned. Very Poor customer service!!

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Preferred solution: A new clearer book with different options on current photos

User's recommendation: I cannot contact customer service

Anonymous

Guest-3889855

Farmingdale, New York

My photos came bent and couldnt get in touch with any onr

Aug 25, 2022

I ordered photos from our daughter's wedding and they came bent and I've tried to call the customer service number to no avail. I''ll never order from them agaiD

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User's recommendation: Not good customer service at all

Louis G Zrw

Louis G Zrw |

Nutley, New Jersey

Pictures

Oct 29, 2020

You guys went out of business and you lost all my baby pictures of my children I want to know whats going to be done about it Ill be compensated for it

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Preferred solution: Let the company propose a solution

Heather B Vos

Bad picture collage

May 09, 2020

4.3

I received a Mother's day gift with picture of my children with their heads cut off. As a company why would you not get a hold of the consumer and question if the picture was cut off? My kids were very upset and I'm wondering if it can be exchanged for one that doesn't have their heads cut off?!

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Loss:

$69

Pros:

Good product at a cheap price

Cons:

Proper positioning of picture

Preferred solution: Deliver product or service ordered

User's recommendation: Replace it 2800****

Anonymous

Guest-1447660

Do Not Recommend

Jan 13, 2019

I ordered 40 photos in 4x6 size. The final bill was $3.60, and I had to wait until checkout to see the shipping price. The shipping was called "Expedited Priority Mail Shipping" and cost $8.00. Although the shipping price was high, I ordered anyway. I never received tracking info or a notification of shipment. However, my item arrived in the mail about 5 business days later in a thin white envelope with 5 USPS forever stamps on it. This means they spent less than $3.00 to ship the item, and it was not expedited. I got ripped off on the shipping price and feel that the company was not honest about shipping. I would not recommend buying from this company. $8.00 dollars for slow shipping was outrageous, not to mention that the photos would have been ruined if the envelope got wet by rain or other weather.

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Anonymous

Guest-1205507

10 years of photos disappeared

Mar 08, 2018

3.3

Winkflash lost ten years of my photos. It's taught me a lesson about detachment .... but wow, I really was let down by the company...10 years....multiple military deployments...photos of my children. Ugh.

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Anonymous

Guest-932208

Ishpeming, Michigan

Short Review on October 06, 2016

Oct 06, 2016

Every time i order never get all my pics and still charge for the ones i fidnt get.now i order 3 diff times took money off card no pic at all.realy up set eather they just slow

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Reason of review:

Order processing issue

Anonymous

Guest-886892

Bakersfield, California

Winkflash Account Review

Jul 22, 2016

I was a huge fan of Winkflash, uploaded ALL of my pictures there and now I can't access them... Years worth of photos just gone... I have used them for years for photo storage... I loved ordering photos from them and the photo ok's are amazing. But the service is pointless if it randomly deletes your account and photos...

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Reason of review:

Poor customer service

Malikhi Alj

Malikhi Alj |

League City, Texas

Winkflash lost over 400 of my pictures!!!!!!!!!

Feb 21, 2016

1.0

I just discovered they lost all of the pictures we took of my daughter's first few years of life. I think we have some of them printed but everything else is irretrievably lost. I'm devastated. We'd had pics backed up on both a computer (that got infected with malware that damaged many pic files a few years ago) and a separate back up drive that was corrupted about a year ago... so no more back ups. I went to Winkflash, hoping I could download a few photos from there, and was told "sorry, your pictures were all lost when the old owners went bankrupt... how about store credit for Winkflash?" I don't understand why I received no notification that this website was going out of business so I could secure my photos. And I remember first calling them, before ever uploading my pics about 10 years ago, and the customer service rep telling me that "for sure, the company would be in touch with me if they were to ever go out of business so you can retrieve your pictures..." Yeah right!! I'm so mad.

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Cons:

Disappearance of my photos
Customer service
That they were not reliable and lost all of my photos

Reason of review:

Lost over 400 pictures when first owners suddenly (and quietly) went bankrupt, without warning customers that ALL customers' pics were being trashed!!

Preferred solution: Let the company propose a solution

Artist Vnw

New Britain, Connecticut

Service has gone down while prices have gone up; ready to change services

Feb 11, 2016

1.7

I have used winkflash for about 8 years, but am so disgusted with the total, disregard for customer service and turtle-slow, user unfriendly website, I am ready to go to another photo developing service. Last week I uploaded and ordered pictures from July to December. When done, I had 445 photos in my cart. It took FOREVER! Since I prefer to not use credit cards, I opted for the Pay Pal option which was even slower, and didn't work. I emailed customer service and received a standard, unhelpful reply to us a credit card or empty the cart and start over. To add insult to injury, shipping was $50+. I used my credit card but will be checking out Snapfish, Tiny Prints, persnickety prints, and others tomorrow to see which is the better option, and begin uploading January.

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Pros:

Variety of photo sizes

Cons:

Bait and switchprice reduction for higher shipping
Lack of interest in helping a customer
Website speed

Reason of review:

Poor service and processing difficulty

Preferred solution: Price reduction

Anonymous

Guest-797561

Overland Park, Kansas

Very Poor Customer Service

Feb 25, 2016

2.3

This is the first review I have ever written, but feel compelled to write it down because of winkflash's poor customer service. I made a picture book that took me hours to make since I needed a chinese friend to help me write notes in Chinese. We got it done and sent it off to get it printed. I received it within a week and it was incomplete. I email them(there is no number to call!) and told them about what had happened and asked if they could reprint it and sent it for me. Instead of doing that, they told me to remake it and then they would reprint it and sent it to me free of charge. It took hours to make! I again, got together with my friend and made the whole book and sent it off asking if they could send it overnight since I was going to send it with a friend to China. I never heard back until the day it was supposed to arrive at my house saying that unfortunately they couldn't do that and offered me a $35 dollar coupon instead or they can still send me the book. I felt like they could have done a much better job fixing their mistakes and helping me out! I have never had to deal with their customer service before and have never had other issues with their orders in the past. Lidia Brodine

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Reason of review:

Poor customer service

Montina Dyw

Mesa, Arizona

Winkflash lost a decade's worth of photos

Mar 05, 2016

Winkflash's original owner bailed and a new owner stepped in to take things over but the original owner only gave the new owner a short time to download pictures before they took the servers down completely and people like myself have to suffer because I used them as my main repository of photos for a decade and as irony would have it I had a main photo storage drive fail right before I found out about Winkflash's demise and new owner. While I'm understanding - the new owner could not help what the original owner did to people like myself that have 100% lost photos that can't be recovered - I won't do business with the new Winkflash because of my fears now. Lesson: If you're not backing up 100% of your photos in multiple locations, eventually - you're going to lose them. Period.

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1 comment

Machele Imf

Mar 05, 2016

You found out the hard way about backing up important info. Good advice.

Helpful

Anonymous

Guest-527419

Cannot get in contact with Winkflash

Aug 29, 2014

1.0

I have been on hold with Winkflash now for over 6 hours, and have been next in line for over two hours. We completed two very long detailed photo books with lots of narrative, tried to purchase them, got a price, but could not get a link to insert credit card number to buy them. I have received nothing but busy signals when I have been trying to call Winkflash since Monday morning. It is now Friday afternoon. I called a neighboring business who has been getting many calls like mine. They, like me, suspect Winkflash may be going out of business. Although I am still on hold and started out as number 4, I am now next in line. I suspect that no one is there, and each next in line person finally dropped off after no one answered the phone, and the succeeding person was moved up. My persistence has only resulted in my spending now 6 hours on hold. Unfortunately, there is no way to recover all the work that has gone into the photo books we created on Winkflash. If only Winkflash would announce that they have gone out of business. I have emailed them each day this week, and have never received a response.

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Preferred solution: Let the company propose a solution

37 comments

Guest-1621157

Dec 30, 2018

Respond if you are interested in a low suit action the more the flashier

Helpful

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Anonymous

Guest-800690

West Bend, Wisconsin

Lost all my photos! Thanks winkflash.

Mar 01, 2016

Here is what they told me..We would first like to offer our sincere apologies. As you may know, in August 2014 the previous Winkflash owners shut down their website and went suddenly out of business. Overnight their entire operation was completely down and there was no way to access or retrieve any photos. However, after a few months we were able to acquire some of the old Winkflash assets and with great effort and expense, were able to save and transfer to our server many tens of millions of photos…but unfortunately, not all. We are very sorry for all of the trouble, stress and confusion this has caused you. As of now, we no longer have access to the images remaining on the original Winkflash servers and we are unable to import your accounts. We are truly very sorry and have put in countless hours and did our best…but because of the quick shutdown of the previous owners…the window of recovery was much shorter than expected. Although unavoidable, we understand no words can ever be sufficient for the loss of your memories. Sincerely, Winkflash

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Contact Information

Website:

www.winkflash.com

Mailing Address:

221 Main Street, Suite L

Huntington Beach, California 92648

United States

Phone:

(401) 558-4013

Contact WinkFlash Customer Service

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WinkFlash

WinkFlash Overview

Media from reviews

Top WinkFlash Reviews

"Bad picture collage"

"Need refund"

Question about adding photo to the back of my cards

Need refund

Question and complaint about photo book

My photos came bent and couldnt get in touch with any onr

Pictures

Bad picture collage

Do Not Recommend

10 years of photos disappeared

Short Review on October 06, 2016

Winkflash Account Review

Winkflash lost over 400 of my pictures!!!!!!!!!

Service has gone down while prices have gone up; ready to change services

Very Poor Customer Service

Winkflash lost a decade's worth of photos

Cannot get in contact with Winkflash

Lost all my photos! Thanks winkflash.

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